# Troubleshooting

Issue 1: Chatbot Not Displaying

\
Possible causes:\
\- API Key not configured or invalid.\
\- Shortcode missing or incorrect.\
\- Theme or plugin conflict.\
Solutions:\
\- Check API Key in AI Chatboz → API Key Settings.\
\- Ensure shortcode \[physcode-chat-bot] is added correctly.\
\- Check browser console (F12) for JavaScript errors.\
\- Temporarily disable other plugins to detect conflicts.<br>

Issue 2: Widget Not Appearing

\
Check the following:\
\- “Enable Chat Widget” is turned on.\
\- API Key is configured.\
\- Note: The widget does not appear in Admin Dashboard.\ <br>

Issue 3: API Connection Error

\
\- Verify your server has an active internet connection.\
\- Ensure no firewall blocks requests to api.chatboz.com.\
\- Enable debug log and check /wp-content/chatbot-debug.log.\ <br>

Issue 4: UI or Styling Issues

\
\- Clear browser cache (Ctrl + F5).\
\- Clear plugin cache (if using cache plugins).\
\- Check Custom CSS syntax for errors.\
\- Disable custom CSS temporarily to isolate the issue.<br>